TERMS AND CONDITIONS:

atbholidays.com website is owned and operated by HRCDMC Travel

Cancellations and amendments;
Cancellation policy/rules for each booking is shown during the booking procedure on the interface at www.atbholidays.com or will be transmitted via the XML/API.

All cancellations and amendments should be done through ATB Holidays system; in written format. We do not accept cancellations or amendments via telephone.
Cancellations and amendments are subject to fees determined by ATB Holidays.
ATB Holidays is not responsible for any booking cancelled or amended directly with the supplier.
‘Smart Rate’ is a rate type and is NOT possible to cancel/refund or amend this kind of booking (including name changes). All services with ‘Smart Rate’ code are not refundable nor amendable.
Minimum age and group requests;
You warrant that the passengers you book on behalf of are of legal age in country of residence and destination or will be accompanied by adult travellers.
Groups and custom design requests;
It is considered as group when a booking includes 6 rooms or more.
The cancellation/amendment conditions for groups and custom design bookings will be notified individually as per booking. Please use group/custom design request form to send your requests.
Nationality issues;
Our accommodation providers negotiate their low rates on basis that residents and/or citizens of the country where the hotel stay is taking place, are not eligible to stay at that rate. Both the interface and the XML API enable the capturing of this data. Nationality must be informed correctly at the time of booking, any extra costs charged by the hotel based on ATB Holidays receiving incorrect nationality info will be chargeable to your account directly.
Hotel star and category ratings;
Star ratings for accommodations are used to show the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established.
Cot for babies under 2 years: The cost of the cot must be paid on spot by customer, providing a cot is subject to availability and can be provided maximum 1 infant under 2 years per room in the booking.
Extras: ATB Holidays is not responsible for the extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry). Extras must be paid by the guests prior to their departure from the hotel.

General terms;
ATB Holidays reserves the right to change and modify these terms and conditions at any time without notice. Changes will be effective as soon as they are published on atbholidays.com.
ATB Holidays does not promote or recommend any specific hotel or other service. All content on this website is published in good faith but please acknowledge that ATB Holidays cannot check the accuracy of all information provided by suppliers.
Registered address: HRCDMC Travel 28 Kasim Sok. No:12 K:3 D:4 Koskluciftlik - Lefkosa

Limitation of liabilities;
ATB Holidays shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.
Any complaint about the booking service must be notified to ATB Holidays in written format (messaging system on interface or e-mail) as soon as possible.
Any complaint regarding the service must be brought to the attention of the local supplier as early as possible during the customer's stay and, if not resolved to their satisfaction, should be notified to ATB Holidays in writing. Customers must have a written statement from the local supplier that they had a complaint and that could not be solved by the local supplier.

Your booking is governed by United Kingdom law and is subject to the exclusive jurisdiction of the UK courts. The booking confirmation and these terms represent the entire agreement between ATB Holidays and you.

After you complete the booking, you must check and make sure all the details on the pre-paid service voucher are correct.
Use of the atbholidays.com is subject to your acceptance of these terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
If you do not fully understand or do not accept these terms and conditions, please do not “Accept” and contact us for further information.

PRIVACY POLICY:

Updated 25 May 2018.
What does this policy cover
Welcome to atbholidays.com, the online b2b service of HRC Travel DMC (“atbholidays.com,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.

This policy sets out how atbholidays.com collects and uses the information that we collect about you when you use the atbholidays.com services. This policy also explains the choices that you can make about the way that we use your information.
Information we collect and its use
We collect the following types of information about you:
Information you provide us directly
We may ask for certain information such as a username, your first and last name, birthdate, phone number, profession and e-mail address when you register for a atbholidays.com account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. We may also use this information to correspond with you, and to address any issues you raise about the Service.
Information we may receive from third parties
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, google, by “following,” “liking,” adding the atbholidays.com application, linking your account to the atbholidays.com Service, etc., that third party may pass certain information about your use of its service to atbholidays.com. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the atbholidays.com Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service.
Information we collect from you automatically
We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Cookies information
When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets atbholidays.com help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. You can control or reset your cookies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log file information
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information
When you use the Service, we may employ clear GIFs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service.
Device identifiers
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by atbholidays.com. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
Location data
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
How we use your information
We use the information we collect about you for the following purposes:
Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to atbholidays.com, operating and maintaining the Service, giving you access to your bookings, vouchers, invoices for transactions that you make via the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site
For data analytics: We use information about you to help us improve the atbholidays.com Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
Customising the Service for you: We use information you provide us and information about you to make sure that your use of the Service is customised to your needs. For example, landing page and shown products on the landing page differs according to market and country of agent.
To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
To promote and drive engagement with the atbholidays.com Service: We use your contact information to get in touch with you about features and offers relating to the Service that we think you would be interested in. We also use information we collect about you to make sure that you get the most relevant offers and promotions based on your use of the Service, and your preferences. You can opt-out of getting these communications as described below.
Customer happiness: We use information about you, information that you provide to our customer happiness team, and information about your interactions with the Service to resolve technical issues you experience with the Service, and to ensure that we can improve the Service for all atbholidays.com users. For security measures: We use information about you to monitor activity that we think is suspicious or potentially fraudulent, and to identify violations or this Privacy Policy or our Terms of Service. For matters that we are required to use your information by law: atbholidays.com will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of atbholidays.com, our Users or others.
Legal bases for processing information under the GDPR (for users in the EEA)
For atbholidays.com users in the the European Economic Area (EEA) atbholidays.com processes your information in accordance with European laws and regulations such as the General Data Protection Regulation (GDPR). The GDPR governs how atbholidays.com may process your information, and the rights that EEA users have in relation to it. This means that atbholidays.com will collect and use your information only where:
-We need it to provide you the Service and fulfil our obligations to you under our Terms of Service. This includes providing you with access to the information that you create in your bookings.
-It it justified because of a legitimate interest such as for research and development or marketing the Service (but only where our legitimate interest isn’t overridden by your interest in protecting your data).
-You consent to us using your information in a certain way.
-It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you may withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing info@atbholidays.com.com, or through your account settings page. Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Services.
Sharing your information We will not rent or sell your information into third parties outside atbholidays.com and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this Section 2:
Who we may share your information with We may share your information with third-party service providers for the purpose of providing the Service to you and to facilitate atbholidays.com’s interests, as outline above . Those service providers will only be provided with access to your information as is reasonably necessary for the purpose that atbholidays.com has engaged the service provider, and we will require that such third parties comply with this Privacy Policy and any applicable laws.

Some of the third parties that atbholidays.com may share your personal information with include local providers who assist atbholidays.com with services such as:

* All travel services listed on atbholidays.com * Customer support and customer management; * Email services; * Hosting and storage; * Analytics; and * Delivery of physical products (printed tickets/invoices);

We might share some information on you with our business partners, but only as necessary to provide the service to you or to fulfil atbholidays.com’s legitimate business interests.
Who you may choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.

atbholidays.com may also share your information with third parties in certain circumstances, such as where:
* we are required to do so as a result of a court order, subpoena or other legal requirement;
* we believe that it is necessary to protect you or atbholidays.com, such as where we consider that there is a need to investigate potentially fraudulent or criminal activity; or
* you have consented to our sharing it with a third party for a particular purpose.
atbholidays.com may also share your information with a third party in circumstances where we sell divest or transfer atbholidays.com (including any shares in atbholidays.com), or any combination of its products, services, assets and/or businesses to a third party. Information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of the atbholidays.com.
Who you may choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
Ads on atbholidays.com
We may share certain information such as your location, browser and cookie data and other data relating to your use of our Service with our business partners to deliver advertisements (“ads”) that may be of interest to you. atbholidays.com may allow third-party ad servers or ad networks to serve advertisements on the Service. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Service, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service, and to measure the effectiveness of their ads and to personalize the advertising content. atbholidays.com does not sell, rent, or share the information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties’ own marketing purposes.
How we transfer, store and protect your data
Your information collected through the Service may be stored and processed in the United States or any other country in which atbholidays.com or its subsidiaries, affiliates or service providers maintain facilities. atbholidays.com may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which atbholidays.com or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
Cross-border transfers of information (for users in the EEA)
For Users in the EEA, where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information. From time to time we may also seek your consent to transfer your information to a third country outside the EEA.
Keeping your information safe
atbholidays.com cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from atbholidays.com, at all times. However, atbholidays.com cannot ensure or warrant the security of any information you transmit to atbholidays.com or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the atbholidays.com Service, such as social networks. atbholidays.com is not responsible for the functionality or security measures of any third party.
Compromise of information
In the event that any information under our control is compromised as a result of a breach of security, atbholidays.com will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
You control your account information and settings
You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at info@atbholidays.com.com.

Opting out of collection of your information for Tracking / Advertising
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents atbholidays.com or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at info@atbholidays.com.com.
Rights in respect of your Information
The laws of some countries grant particular rights in respect of personal information. Users in those jurisdictions may have the right to: * Request a copy of your information; * Request that we correct inaccuracies relating to your information;
* Request that your information be deleted or that we restrict access to it;
* Request a structured electronic version of your information; and
* Object to our use of your information;

Should you wish to make a request in respect of your personal information please contact us at info@atbholidays.com.
In some circumstances atbholidays.com may not be able to comply with a request that you make in respect of your personal data. For example, we may not be able to provide a copy of your information where it infringes on the rights of another User. We may also be required to retain certain information that you ask us to delete for various reasons, such as where there is a legal requirement to do so. In some cases, you may have shared your information with third parties, such as by publishing a design on a third party’s website. In that case atbholidays.com will not be able to delete the information, and you will need to contact that third party directly.If we are unable to resolve your request, or if you are concerned about a potential violation, you may be entitled to report the issue or make a complaint to the data protection authority in your jurisdiction.
How long we keep your User Content
Following termination or deactivation of your User account, atbholidays.com may retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, atbholidays.com may retain your information for the purpose of comply with its legal and audit obligations, and for backup and archival purposes.
Links to other websites and services
We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for and we do not exercise control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.
How to contact us
If you have any questions about this Privacy Policy or the Service, please contact us at info@atbholidays.com

HRCDMC Travel 28 Kasim Sok. No:12 K:3 D:4 Koskluciftlik - Lefkosa
E-mail: info@atbholidays.com

GDPR Compliance:

GDPR (General Data Protection Regulation) The General Data Protection Regulation (GDPR) takes effect from 25 May 2018. The GDPR is a standardized user data protection framework which operates across Europe and imposes obligations on organizations, like atbholidays.com, that handle the personal data of people in the European Economic Area. This page briefly explains what atbholidays.com is doing to work towards GDPR compliance.

First, we are improving our transparency by updating our Privacy Policy to identify the information that we collect about our users, how we use that information and keep it safe. If you continue to use atbholidays.com after we introduce these updates, it means you agree to this new policy. Second, we recognize that it’s important for you to control your information so we are investing in features that will help you to easily manage and access some of your information within atbholidays.com. We will provide more information on these features as they become available.

Third, since we use some third-party suppliers to make atbholidays.com available, we are reviewing and negotiating these contracts with a view to ensuring that they comply with applicable laws, including GDPR. Where amendments to these agreements are required we are entering into Data Processing Agreements with our suppliers.

Fourth, we recognize that protection of your data involves us so we are improving our internal controls around employee access to data and data security incidents. None of these steps are likely to impact the way you use atbholidays.com day to day – you and all our many agents will remain free to use and book any service listed on our platform.

For support on anything related to GDPR, including how to access, inspect, update and remove your personal information with respect to atbholidays.com, please email us at info@atbholidays.com

ABOUT:

ATB Holidays was found in Marmaris in 1998. Adopted office-sale working model on yachting company.
ATB Holidays started working on Turkey Tours, and achieved growth through its history by adding Greece, Egypt, Dubai and the far east countries to its ongoing works.
After 2011, changed its strategy and became an online agency in process of developments of internet technologies.
At present, globally service providing ATB Holidays is especially well known with its online platform for travel agencies.


OUR VALUES:

Customer come first.
We take our customers as our partners.
We are committed to our customer’s success.
We keep our promises, what we promise, we deliver.
We act with confidence and justice.

We believe in the power of teamwork.
We share our knowledge and learn from others.
We trust in clear communication and embrace the globe with its whole diversity.
We respect and trust in each other.
We make it together.

We take responsibility.
We behave responsibly and show self reliance at work.
We act as the owner of company and use resources carefully.
We work with integrity and we are accountable for our own work.
We are enthusiastic and passionate at work.

We think innovative.
We are ready for the new circumstances.
We always seek new paths to achieve our targets.
We always believe in us, we will do it.
We move in a rapid flexibility.